Shipping & Returns

Shipping & Delivery

We offer free shipping on all orders within the contiguous United States.

• Order processing typically takes 1–2 business days
• Transit time is usually 4–7 business days after processing
• Large HVAC systems ship via freight and require a delivery appointment
• Tracking information is provided once your order ships

Shipping times may vary based on product availability, location, and carrier scheduling.

For full shipping details, delivery methods, and exceptions, please review our Shipping & Delivery Policy

Returns & Refunds

We offer a 30-day return window from the date of delivery.

Items must be unused, uninstalled, and in original packaging
Return authorization is required before sending any item back
Certain items such as installed equipment or custom-built systems may not be eligible for return
Refunds are issued after inspection and approval

Return shipping costs and 25% restocking fees may apply depending on the product and return reason.

For complete terms, eligibility, and instructions, view our Return & Refund Policy

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The Living Outlet