Return & Refund Policy
Effective Date: August 04, 2026
This Return & Refund Policy applies to purchases made through The Living Outlet at thelivingoutlet.com
1. Return Window
Customers in the United States may request a return within 30 calendar days of delivery.
We accept eligible returns for both non-defective and defective products.
2. Return Eligibility
Change-of-Mind Returns
For non-defective returns, products must be:
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New and unused
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Uninstalled
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Undamaged
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In the original packaging
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Complete with all accessories, manuals, labels, and included components
Change-of-mind returns are subject to a 25% restocking fee, and the customer is responsible for return shipping costs.
Defective, Damaged, or Incorrect Products
If your product arrives defective, damaged, or incorrect, please contact us within the 30-day return period.
For approved defective, damaged, or incorrect product claims:
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Return shipping is FREE
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No restocking fee will be charged
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We will provide or arrange the return shipping method when a return is required
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We will offer a replacement or refund, as applicable
Photos or videos may be required to document the issue.
Proof of purchase is required for all returns.
3. How to Start a Return
To request a return, contact Customer Service within 30 days of delivery:
Email: support@thelivingoutlet.com
Phone: +1 (800) 212-8846
Please provide:
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Your order number
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The reason for the return
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Photos or videos if the item is defective, damaged, or incorrect
Once approved, we will provide return instructions and, when applicable, a Return Merchandise Authorization (RMA) number.
Do not ship a return before receiving authorization. Unauthorized returns may be refused.
Approved returns must be shipped within 7 days of receiving return authorization.
4. Return Shipping & Fees
Change-of-Mind Returns
The customer is responsible for return shipping costs.
A 25% restocking fee will be deducted from the refund.
The return must be sent using a trackable shipping service such as UPS or FedEx.
Defective, Damaged, or Incorrect Products
For approved claims involving defective, damaged, or incorrect products:
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The Living Outlet will cover the return shipping cost
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The customer will not be charged a return label fee
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No restocking fee applies
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Replacement products will be shipped at no additional charge
We will provide return shipping instructions or a prepaid return label when a return is required.
5. Damaged or Defective Products
Please inspect your order when it arrives.
Visible shipping damage should be reported as soon as possible, preferably within 5 business days, to help us preserve carrier claim rights. This recommendation does not reduce the 30-day return period for eligible defective or damaged products.
Please provide photos or videos showing the damage or defect.
After reviewing the claim, we may provide:
There is no restocking fee and no return shipping charge for approved defective or damaged product claims.
6. Incorrect Product Received
If you receive a product that is different from what you ordered, contact us as soon as possible.
We will arrange the return of the incorrect product at no cost to you and ship the correct replacement at no additional charge.
No restocking fee applies.
7. Product Never Arrived
If your order has not arrived by the estimated delivery date shown in your tracking information, contact us.
We will open an investigation with the carrier.
If the shipment is confirmed lost, we will provide either:
8. Order Cancellation
Before Shipment
Orders may be canceled for a full refund if they have not yet shipped.
After Shipment
Once an order has shipped, it cannot be canceled.
If you no longer want the product after shipment, it must be returned under the change-of-mind return terms. The customer is responsible for return shipping and the 25% restocking fee.
9. Refunds
Refunds are issued after the returned product has been received and inspected.
Approved refunds will be sent to the original payment method.
We typically process approved refunds within 7 days after inspection. Your bank, credit card company, or payment provider may require additional time to post the refund to your account.
Original shipping charges, if any, are not refundable for change-of-mind returns.
For approved defective, damaged, incorrect, or lost-order claims, applicable refunds will not be reduced by a restocking fee or return shipping charge.
10. Exchanges
We accept exchanges for eligible products within the 30-day return period.
Exchanges may be requested for:
For defective, damaged, or incorrect products, replacement shipping and approved return shipping are free of charge, with no restocking fee.
For voluntary size, color, or other change-of-mind exchanges, the customer is responsible for applicable return shipping costs and the 25% restocking fee may apply.
Contact support@thelivingoutlet.com to request an exchange.
11. Partial or Reduced Refunds
For change-of-mind returns, a refund may be reduced or denied if the product is:
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Used or installed
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Damaged after delivery
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Missing parts, accessories, or packaging
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Not returned in the condition required by this policy
This does not apply when the condition is the result of an approved product defect, shipping damage, or an error by The Living Outlet.
12. Legal Rights
This policy does not limit any rights or remedies available to customers under applicable law.
Contact Us
For return, refund, or exchange assistance:
The Living Outlet
140 E Broadway, Suite 25
Jackson, Wyoming 83001
Phone: +1 (800) 212-8846
Email: support@thelivingoutlet.com
Hours: Monday–Friday, 9:00 AM–5:00 PM EST
