Orders are processed and shipped Monday through Friday, excluding holidays.

Orders placed before 2:00 p.m. EST, Monday through Friday, are typically processed and shipped within 1–2 business days.

Once your order leaves the warehouse, estimated transit time is generally 4–7 business days. Total estimated delivery time: 5–9 business days.

Shipping & Delivery Policy

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• Discover
• Diners Club
• Shop Pay
• Apple Pay
• Google Pay
• PayPal
• ACH and Wire Transfer

All online payments are processed securely through trusted payment providers.

If you choose to pay by ACH or wire transfer, please contact us before placing your order for payment instructions. Eligible orders paid by ACH or wire transfer may qualify for a 3% discount.

We do not accept cash, personal or business checks, money orders, cash deposits, or in-person payments.

Eligible items may be returned within 30 days of delivery, subject to the conditions outlined in our Return & Refund Policy.

Please review our Return & Refund Policy for full details regarding eligibility, restocking fees, and return shipping responsibilities.

Orders may be canceled for a full refund if they have not yet shipped. Once an order has shipped, it can no longer be canceled and must follow our Return & Refund Policy.

If you need to cancel or update your order, please contact us immediately at support@thelivingoutlet.com or call 1-800-212-8846

Please report visible shipping damage as soon as possible, preferably within five business days of delivery, to help preserve carrier claim rights. This reporting recommendation does not shorten the 30-day return window for eligible defective or damaged products.

After placing your order, you will receive an order confirmation email.

Once your order ships, a shipping confirmation email containing tracking information will be sent so you can monitor delivery progress.

If an item becomes unavailable after purchase, we will notify you within one business day to discuss available options.

We are based in Wyoming. Sales tax is applied only to orders shipped within the state of Wyoming, in accordance with applicable tax laws.

Orders shipped to other states are not currently subject to Wyoming sales tax. Any applicable taxes are calculated and displayed at checkout based on your shipping address.

Order changes may be requested before shipment, subject to availability.

To request a change, email support@thelivingoutlet.com with your order number.

If the replacement item costs less, the difference will be refunded.
If the replacement item costs more, a secure invoice will be provided for the balance.

Once an order has shipped, changes are no longer possible, but eligible items may still be returned under our Return & Refund Policy.

Yes. We offer financing through Shop Pay Installments for eligible customers. If you qualify, you can split your purchase into convenient installment payments during checkout.

Available payment options and terms will be displayed automatically at checkout based on your eligibility.

Our support team is happy to assist with order questions, changes, or general inquiries:

Email: support@thelivingoutlet.com
Phone: 1-800-212-8846
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST