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Return & Refund Policy

Effective Date: 12/29/2025

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through The Living Outlet website (“Website”). The purpose of this policy is to explain how returns, refunds, cancellations, and related requests are handled in a clear and transparent manner.

2. Contact Information

If you have questions about returns or refunds, our Customer Service team is available to assist you:

3. Return Eligibility

Customers in the United States may cancel their purchase and request a return within 30 days of receiving the product, subject to the conditions outlined below.

3.1 Conditions for Return

For a return to be eligible:

  • The item is unused, undamaged, and in the same condition as received
  • The item is returned in its original packaging, with all labels and tags attached
  • Proof of purchase from The Living Outlet is provided

4. Return Process

4.1 Initiating a Return

To start a return, please contact Customer Service within 30 days of receiving your order.

Contact us:

When reaching out, please share:

  • Your order number
  • The item(s) you wish to return
  • A detailed reason for the return

After reviewing your request, we will provide:

  • Return instructions
  • A Return Merchandise Authorization (RMA) number

4.2 Preparing Your Return

Once an RMA is issued, please prepare your return as follows:

Packaging the Item

  • Place the item securely in its original packaging
  • Include all accessories, manuals, labels, and any items originally included

Documentation

  • Include the RMA information inside the package
  • Include any supporting documents or images, if applicable

Attach Shipping Label:

  • Customer responsibility to obtain their own shipping label.

4.3 Shipping the Return

After preparing your return:

  • Ship the item within 7 days of receiving the RMA
  • Use a trackable shipping method for peace of mind

Returns sent outside the RMA timeframe or without authorization may not be accepted.

5. Return Shipping Costs

  • Customer Responsibility:
  • All return shipping costs are the responsibility of the customer

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility

  • Item remains unused, undamaged, and in original packaging
  • Return request is submitted within 30 days of delivery

Refund

  • Refunds are issued to the original payment method
  • A 25% restocking fee is deducted from the refund amount

6.2 Defective or Damaged Goods

Notification

  • Please contact us within 48 hours of delivery

Documentation

  • Photos or videos of the issue may be requested

Resolution

  • A replacement or full refund may be offered
  • Return shipping costs are covered for approved damage or defect claims

6.3 Incorrect Product Received

Notification

Resolution

  • We will assist with returning the incorrect item and arranging delivery of the correct product at no additional cost

6.4 Product Never Arrived

Notification

  • Contact us if your order does not arrive within the estimated delivery timeframe

Resolution

  • We will investigate with the carrier
  • If confirmed lost, a refund or replacement will be offered

6.5 Order Cancellation

Before Shipment

  • Orders can be canceled for a full refund if they have not yet shipped. Customers are encouraged to contact us immediately after placing an order to request a cancellation.

After Shipment

  • Once shipped, the order follows the standard return process

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or Personalized Products
Items made specifically to your specifications.

Gift Cards

Any applicable exclusions are disclosed on the product page prior to purchase.

8. Refunds

8.1 Refund Conditions

  • Refunds are issued after the returned item is received and reviewed
  • You will be notified by email once the refund decision is made
  • Items are reviewed based on the eligibility conditions in Section 3

8.2 Refund Processing

Method:

  • Refunds are issued to the original payment method

Timeframe:

  • Processing typically takes up to 5 business days, depending on your bank or payment provider

8.3 Refunds for ACH / Wire Payments

For orders paid via ACH or wire transfer, approved refunds will be issued back to the original payment method when possible or via an alternative method at our discretion. Processing times may vary depending on banking institutions.

8.4 Partial Refunds

Partial refunds may apply when:

Condition Issues:

  • Items show signs of use or damage not related to our error

Late Returns:

  • Items are returned outside the allowed return window

9. Exchanges

  • Replacements are offered for defective, damaged, or incorrect items
  • To request an exchange, please contact us at support@thelivingoutlet.com
  • Return shipping is covered for defective or incorrect items
  • For change-of-mind exchanges, customers cover shipping costs

10. Timelines

Return Window:

  • Returns must be reported and shipped within 30 days of delivery. Approved returns are shipped within 7 days of receiving the RMA

Return Processing:

  • Refunds are processed within 5 business days after inspection

Refund Period:

  • Your bank may take up to 5 business days to reflect the refund in your account after approval

11. Legal Rights

This policy does not affect any rights you may have under applicable consumer protection laws.

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.