Shipping Policy

At The Living Outlet, we are dedicated to delivering a seamless and reliable experience. This Shipping & Delivery Policy outlines our shipping options, delivery processes, fees, and guidelines to ensure transparency and set clear expectations for our customers. 

1) Where we ship

• We currently ship to the 48 contiguous United States.

• We do not ship to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, international addresses, or P.O. Boxes.

2) Order cut-off & processing time

• Cut-off: Orders placed by 5:00 PM EST are processed the same business day; orders placed after that are processed the next business day.

• Handling time: Most orders ship within 1–2 business days. Processing may vary by brand, inventory status, or holidays.

3) Shipping methods & delivery types

• We ship with reputable parcel and freight carriers such as FedEx Ground and FedEx Freight (or comparable carriers).

• Standard delivery: Free standard shipping is curbside delivery. Carriers do not bring items inside your home, garage, or upstairs. If you need inside/white-glove service, contact us before ordering for a custom quote.

4) Transit times & tracking

• Typical transit times are 5–7 business days within the contiguous U.S.; times can vary by carrier, destination, and season.

• When your order ships, we email a tracking link. Tracking may take up to 24 hours to begin updating after label creation.

5) Shipping costs & taxes

• Free standard curbside shipping applies to eligible orders within the contiguous U.S. unless otherwise noted on the product page.

• Sales tax is collected where required by law (we are incorporated in Wyoming).

6) Address changes after ordering

• If your order has not been fulfilled, contact us promptly to update the address (usually possible within 48 hours of purchase).

• If the order is in transit, the carrier may charge a reroute fee (typically $150–$500, carrier-dependent). We will confirm the exact fee with you before making changes.

7) Large/Heavy items (LTL freight)

• Large or heavy products ship via LTL freight.

• The carrier will schedule a delivery appointment. An adult 18 years or older must be present to sign for delivery and inspect cartons.

8) Backorders & split shipments

• If an item is on backorder, we’ll notify you with an estimated restock or ship date.

• For multi-item orders, we may ship items separately so that available items arrive sooner. You’ll receive tracking for each shipment. 

Undeliverable, cancellations & damaged shipments

If a shipment is returned as undeliverable (wrong address, missed appointments, or unauthorized refusal), or if you need to cancel after shipment, make a return/exchange, or report visible/concealed damage, please see our Returns & Refunds Policy for steps, timelines, and any applicable fees. If you see visible damage at delivery, note it on the BOL and refuse delivery, then contact us with photos.

Have Questions?

If you have any questions about shipping to your area or need assistance, please reach out:
Email: info@thelivingoutlet.com
Phone: (800) 212-8846
Live Chat: Available
Timings: Monday–Friday 9:00 AM–9:00 PM EST