Shipping & Delivery Policy

Effective Date: 12/26/2025

The Living Outlet, operated by Redi Improve LLC, is committed to providing a transparent, reliable, and timely shipping experience. This policy explains where we ship, how orders are processed, delivery timelines, and what to do if issues arise.

Shipping Locations

We ship to customers within the 48 contiguous United States.

We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. Boxes, or international destinations.

Order Processing

Orders placed before 5:00 PM EST begin processing the same business day.
Most orders ship within 2–3 business days after processing.

Delivery Timeframes

Standard delivery typically takes 5–7 business days, Monday through Friday.
Delivery times may vary due to weather conditions, carrier schedules, or peak shipping periods.

Shipping Costs & Taxes

• Free Standard Shipping: Eligible orders within the contiguous United States qualify for free curbside delivery unless otherwise stated on the product page.
• Curbside Delivery: Deliveries are made to the curb or driveway. Carriers do not bring items inside the home, garage, or upstairs.
• Optional Services: Indoor delivery or white-glove service may be available upon request. Please contact us before placing your order for a custom quote.
• Sales Tax: Applicable sales tax is calculated at checkout based on your delivery location and local tax regulations.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number. Tracking updates are provided by the carrier and may take up to 24 hours to appear.

If tracking shows “delivered” but you have not received your order, please contact us within 48 hours so we can assist.

Address Changes

Shipping address changes are permitted within 12 hours of placing your order and before shipment.
Once an order has shipped, address changes are no longer possible.

Large or Freight Shipments (LTL)

Some oversized or heavy items are shipped via freight delivery. The carrier will contact you to schedule delivery. An adult must be present to receive and inspect the shipment.

If visible damage is present at delivery, please note it on the delivery receipt and contact us immediately with photos.

Damaged, Lost, or Missing Orders

If your order arrives damaged, defective, or is missing, notify us within 48 hours of delivery with photos and your order number. We will assist with investigation and resolution.

We are not responsible for delays caused by carriers, severe weather, or incorrect shipping information provided at checkout.

Order Cancellations

Orders can be canceled or modified before it has been shipped. Customers are encouraged to contact us immediately after placing an order to request a cancellation or change.

Once an order has shipped, it is no longer eligible for cancellation and will be handled under this Return & Refund Policy.

Undeliverable Orders

Orders returned due to incorrect addresses, refusal of delivery, or missed delivery appointments are handled in accordance with our Return & Refund Policy.

Shipping Carriers

We use reliable national carriers, including FedEx Ground and FedEx Freight, to ensure safe and timely delivery. All shipments include tracking.

Holiday & Peak Season Notice

During peak seasons or severe weather events, processing and delivery times may be extended. We appreciate your patience during these periods.

How to Get in Touch

Please contact our support staff if you have any issues about shipment or need help with your order:

Email: info@thelivingoutlet.com
Phone: 1-800-212-8846
Business Hours: Monday to Friday 9:00 AM to 5:00 PM EST