Shipping & Delivery
Last update: November 4, 2025
We at The Living Outlet (Redi Improve LLC) assure that our customers will have a transparent, reliable, and fast shipping experience. This policy tells you where we ship, how we manage orders, who our carriers are, how long it takes to deliver, and what to do if something goes wrong during shipping.
Where We Send
We ship to all 48 contiguous United States. At this time, we don't ship to Alaska, Hawaii, Guam, Puerto Rico, The US Virgin Islands, addresses for APO/FPO boxes or P.O. Boxes. Also we do not ship to international.
Where We Ship From
Our products ship from our U.S. fulfillment centers, including Sheridan, Wyoming, and other partner warehouses across the country.
Currency
All transactions are processed in U.S. Dollars (USD). If your bank or payment method utilises a different currency, your provider will adjust the amount to the current conversion rate.
The Living Outlet is not responsible for currency conversion fees charged by your bank or payment provider.
Time to Process and Cut Off Orders
Orders placed before 5:00 PM EST begin processing the same business day. Most orders ship within 2–3 business days after processing.
Costs of shipping and taxes
- Free Standard Shipping: Unless the product page says otherwise, all eligible orders in the contiguous United States can get free curbside delivery.
- Taxes: The law specifies that you have to collect sales tax. Because we are situated in Wyoming, the taxes that apply to you are based on where you live when you check out.
In the contiguous United States, we will bring your order to your curbside for free. Please keep in mind that delivery people will not bring packages inside your home. garage, or upstairs. If you require indoor delivery or white-glove treatment, please call us 1-800-212-8846 before you place your purchase so we can give you a personalised quote.
Delivery time
Shipping normally takes 5 to 7 business days, which are Monday through Friday. The weather, the carriers' schedules, or busy periods of the year may all affect how long it takes to deliver.
Order Tracking
We want you to always know what's going on. After your item has been shipped, you will get an email with a link to the carrier's website and your tracking number. You can use that link to see how your order is doing at any moment. If tracking doesn't change within 24 hours or seems to be taking longer than that, please give it extra time as the carrier scans and updates the shipment's movements. Please call our support team within 48 hours if your tracking reads "delivered" but you haven't obtained the package. We'll help you find it.
Modification of Address
If you need to modify or fix your shipping address, please contact us within 12 hours after completing your order at info@thelivingoutlet.com or by calling 1-800-212-8846 You can only modify your address before the order is shipped. After the order has been sent, you can't change the address. You can update your address for free as long as you do it within the 12-hour processing window. Before you place your order, please double-check your shipping information to be sure there are no complications or delays.
Freight for big or heavy things (LTL)
Some huge or heavy things are shipped using less-than-truckload (LTL) freight. The delivery provider will call you to make arrangements for the delivery. Someone who is at least 13 years old or older must be there to sign for the delivery. Please check your boxes when they get there. If you see any damage, write it down as "Damaged" on the Bill of Lading (BOL) and don't accept the delivery. Then, take photos, contact us immediately at 1-800-212-8846 or send as email with photos of visible damage at info@thelivingoutlet.com
Backorders and split shipments
We will tell you when the item you ordered is on backorder and when it will be back in stock or sent. In rare situations, we may dispatch your purchase in more than one shipment so that you obtain the items that are in stock faster. You will obtain tracking information for each shipment separately.
Damaged, Lost, or Defective Shipments
We are delighted to safely pack every order. Please tell us within 24 hours of delivery if something is lost or broken, though. Please email us at info@thelivingoutlet.com with your order number and clear images of the damaged item(s) and packaging. If you detect damage when you get the package, decline it, write it down on the delivery documentation, and call us straight away. If your tracking reads "delivered" but you didn't get the goods, please let us know within 24 hours. We will look into it and assist you in filing a claim.
Please note that we are not responsible for delays caused by carriers, severe weather, or giving the erroneous address at checkout.
Cancelling an Order
You can amend or cancel your order within 12 hours of ordering it, as long as it hasn't been sent yet. You can't amend or cancel your order after it's been sent. You can cancel or amend your order within the time limit by calling 1-800-212-8846 or emailing info@thelivingoutlet.com with your order number.
Orders that can't be sent
If a package is sent back because the address was inaccurate, the recipient missed an appointment, or they refused to take it without authorisation, please see our Returns & Refunds Policy for what to do next and any fees that may apply.
Terms of Delivery and Carriers
We use trusted carriers like FedEx Ground, FedEx Freight, and other certified logistics partners to make sure that packages get to their destinations safely and on time. You can always see where your packages are because they all come with tracking numbers.
A note about shipping during the holidays
During busy holiday times or terrible weather, please give us more time to process and ship your purchase. We always do our best to ship orders as quickly as possible.
How to Get in Touch
Please contact our support staff if you have any issues about shipment or need help with your order:
Email: info@thelivingoutlet.com
Phone: 1-800-212-8846
Business Hours: Monday to Friday 9:00 AM to 5:00 PM EST