Shipping policy
Effective Date: 12/26/2025
Operated by: Redi Improve LLC — The Living Outlet
WHERE WE SHIP:
We ship to customers within the 48 contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. Boxes, or international destinations.
ORDER PROCESSING & DELIVERY TIMELINE:
Orders are processed and shipped Monday through Friday, excluding holidays.
Orders placed before 2:00 p.m. EST, Monday through Friday, are typically processed and shipped within 1–2 business days.
Once your order leaves the warehouse, estimated transit time is generally 4–7 business days. Total estimated delivery time: 5–9 business days.
Orders placed on Saturday, Sunday, or a holiday will begin processing as early as the next business day.
Please keep in mind that processing time and transit time are separate. Estimated shipping transit times begin only after your order has been picked up from the warehouse by the carrier.
Some products may occasionally be backordered or experience inventory delays. Backordered items may require additional processing time before shipment.
Carrier pickup and delivery delays may also occur due to freight terminal schedules, weather, transportation conditions, or other circumstances outside of our direct control. Delivery dates and transit times are estimates and are not guaranteed.
SHIPPING COST:
Eligible orders within the contiguous United States qualify for free standard curbside delivery unless otherwise stated on the product page. Any exceptions are noted at checkout.
CARRIERS:
Many of our larger HVAC and equipment orders are delivered through an LTL freight carrier.
LTL freight shipments are provided as curbside delivery.
This means the carrier will deliver your shipment to the curb, driveway, or nearest accessible location at the delivery address. Standard freight delivery does not include inside delivery, unpacking, installation, or moving equipment into your home, garage, building, or other designated area.
Free Liftgate Service
Liftgate service is included FREE with applicable freight orders, subject to availability through the local LTL freight terminal responsible for your delivery.
A liftgate allows the carrier to lower the pallet from the delivery truck to ground level when a loading dock or forklift is not available.
Availability of liftgate service may depend on the equipment and services offered by the local freight terminal.
SHIPMENT TRACKING:
Once your order ships, you will receive a tracking number via email. You can use this to monitor delivery status directly with the carrier.
DELIVERY ISSUES:
Please report visible shipping damage as soon as possible, preferably within five business days of delivery, to help us file a carrier claim. This request does not limit the 30-calendar-day period for reporting an eligible damaged or defective product.
- Orders returned due to incorrect addresses, refusal of delivery, or missed delivery appointments will be handled in accordance with our Return & Refund Policy.
CONTACT:
Email: support@thelivingoutlet.com
Phone: +1 (800) 212-8846
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST