Shipping policy

Effective Date: 12/26/2025

Operated by: Redi Improve LLC — The Living Outlet

WHERE WE SHIP:

We ship to customers within the 48 contiguous United States only. We do not ship to Alaska, Hawaii, U.S. territories, APO/FPO addresses, P.O. Boxes, or international destinations.

ORDER PROCESSING:

All orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays). Orders placed before 5:00 PM EST on a business day may begin processing the same day, but this is not guaranteed.

DELIVERY TIMELINE:

Standard transit time is 5–7 business days after shipment. Total estimated delivery time is typically 6–9 business days from the date of order, depending on your location. Delivery times may be extended during peak seasons, severe weather events, or carrier delays. We are not liable for carrier-caused delays.

SHIPPING COST:

Eligible orders within the contiguous United States qualify for free standard curbside delivery unless otherwise stated on the product page. Any exceptions are noted at checkout.

CARRIERS:

We ship via reliable national carriers including FedEx Ground and FedEx Freight. All shipments include tracking information, which will be provided by email after your order ships.

SHIPMENT TRACKING:

Once your order ships, you will receive a tracking number via email. You can use this to monitor delivery status directly with the carrier.

DELIVERY ISSUES:

- If your order arrives damaged, you must report it to us within 5 business days of delivery by emailing info@thelivingoutlet.com or calling 1-800-212-8846. You must include photographic evidence of the damage.
- Claims submitted after 5 business days of delivery may not be eligible for resolution.
- Orders returned due to incorrect addresses, refusal of delivery, or missed delivery appointments will be handled in accordance with our Return & Refund Policy.

CONTACT:
Email: info@thelivingoutlet.com
Phone: 1-800-212-8846
Business Hours: Monday–Friday, 9:00 AM–5:00 PM EST