Shopping Policy
By making a purchase on The Living Outlet, you acknowledge and agree to the following terms and conditions. Failure to comply with these policies may result in order cancellations, restocking fees, or legal action where applicable.
Damaged or Defective Items
All damages or defects must be reported to info@thelivingoutlet.com or 1-800-212-8846 within 24 hours of delivery. If you fail to report an issue within this timeframe, you will not be eligible for a refund or replacement. It is your responsibility to inspect the product immediately upon arrival and provide photographic evidence when filing a claim. Claims submitted after the deadline will not be accepted under any circumstances.
Returns & Exchanges
All return shipping costs are the sole responsibility of the customer. Returned items must be unused and unopened to qualify for a refund. If the supplier enforces a restocking fee, it will be deducted from your refund, and the percentage will vary depending on the product. Once an order has been shipped, it cannot be canceled. If you refuse delivery or return an item without prior authorization, you will forfeit any refund eligibility, and any incurred shipping costs will not be reimbursed.
Shipping & Delivery
All shipping timeframes provided are estimates, not guarantees. The Living Outlet is not responsible for shipping delays due to carrier issues, weather conditions, or supply chain disruptions. Once your order has left our facility, you are fully responsible for any shipping costs, including redelivery fees in case of an incorrect address or missed delivery. If you need a precise shipping timeframe, contact us before placing your order.
Chargebacks & Fraud Prevention
Chargebacks initiated due to factors outside of our control, such as shipping delays, will be classified as fraudulent activity. Any fraudulent chargebacks will be contested to the fullest extent of the law. Filing an illegitimate chargeback is considered theft, and we will take legal action against those who attempt to defraud our business. If you have an issue with your order, you must contact info@thelivingoutlet.com or 1-800-212-8846 before attempting a chargeback. Failure to do so will result in permanent account suspension, and we will report fraudulent disputes to the relevant financial authorities.
Product Installation
Professional installation is mandatory for products that require assembly. The Living Outlet does not offer installation assistance, guidance, or reimbursement for installation costs. We strongly recommend hiring a licensed professional for proper setup. If you require recommendations, contact nationalservicecorp@gmail.com. Once the product has arrived in good condition, installation and assembly become solely the customer's responsibility. We will not issue refunds or accept returns due to installation-related issues.
Fraud Protection
To prevent fraudulent transactions and chargebacks, The Living Outlet partners with ClearSale, a trusted fraud prevention service. All orders must pass ClearSale’s verification process, which takes up to 24 hours. If an order is flagged for fraud, it will be canceled immediately, and the account may be permanently restricted. Any attempts to bypass fraud prevention measures will be reported to legal authorities.
***By making a purchase from The Living Outlet, you acknowledge and agree to the policies outlined above. Any violations of our shopping policy will result in immediate action, including legal consequences where applicable. For further inquiries, contact info@thelivingoutlet.com or 1-800-212-8846
Let customers speak for us
Fairly easy to install some directions said to use 3 1/2” hole but on template it was 2 1/2” which is what I used. Some of the other directions not to clear, still not sure where the little black filter goes?
Went with the Monarch 320. Sleek design and sturdy build. Very happy so far.
Love the rotisserie feature. This grill has it all. Customer service was excellent, very responsive during shipping.
Bought this grill from here after a lot of research and it did not disappoint. Setup was straightforward, and everything was packed really well. Since then, we've grilled chicken, fish, veggies - all turned out amazing. No flare-ups at all. It's simple, clean, and just works. Really impressed with the quality.
Solid build, reliable burners, and easy ignition. Gets the job done for a reasonable price.
I live in a townhome with limited outdoor space, so size mattered - and this grill is just right. It's sturdy, easy to hook up to my natural gas line, and delivers great results. Chicken, veggies, burgers - everything turns out great. Plus, it looks really clean and professional on the deck. Couldn't be happier with it.
Perfect for my condo balcony. Heats fast and cleanup is easy. Loved how quick the purchase was no hassle at all
This grill feels like it'll outlive every other appliance in my backyard. It's compact but doesn't feel cheap at all. I mainly grill for two people, and it's the perfect size. Heat distribution is even, and cleanup is super easy. Honestly wish I had found this sooner. Great job packaging too -everything arrived in perfect shape.
We're really happy with our MRCOOL system, it's efficient, quiet, and easy to operate. The team was very helpful throughout the process.
This unit offers great value and does the job well. Installation was easy, and it keeps our home comfortably cool.
I've been a loyal MRCOOL customer for a while now. The 4th Gen units were fantastic, but the 5th Gen takes it to another level. If you're considering an upgrade, it's totally worth it. Highly recommended!
Perfect for low and slow cooks. The built-in smoker box is a nice touch, and meat stays juicy. Takes a bit longer to get going but well worth it if you're after real BBQ flavor
For the price, this system is a great buy. The installation wasn't difficult either, which was a plus.
Setup was simple, and the grill performs like a built-in. Love the freestanding format makes it easier to move. Excellent heat retention and very sturdy frame.
This is our second MRCOOL unit, and it's just as impressive as the first. A bit pricier, but totally worth it for the efficiency, rebates, and easy install. Thanks, TLO!
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