Valcourt Waterloo Arched Faceplate Wood-Burning Fireplace Package Indoor FP15A + AC02360 + VA15FA06 + VA15L Series

Order Processing:

Our standard order processing time is 1-2 business days. Orders placed by 5:00 PM EST, will be processed on the same business day, while orders placed after this cut-off time will be processed on the next business day.

Transit & Delivery

Orders transit time is 5 to 7 business days after processing. Total estimated delivery time is 6 to 9 business days based on the customers location,

Tracking Information

Once your order is shipped, you will receive an email with a tracking number. Tracking details may take 24 to 48 hours to appear after the carrier picks up the package and it reaches its first terminal.

Returns

The Living Outlet is dedicated to providing a seamless shopping experience, including a straightforward process for returns and exchanges if needed. Please check our Return Policy to help ensure a smooth and efficient experience.


For more information and inquiries please contact us.

Email: info@thelivingoutlet.com
Phone:1-800-212-8846
Live Chat: Available On Bottom Right corner
Business Hours: Mon-Fri 9:00AM to 9:00PM EST

Manufacturer Warranty Coverage & Registration

At The Living Outlet, most of the products in our catalog come with manufacturer warranties. The terms, coverage, and duration of these warranties vary by brand and product. It is the customer's responsibility to register the product warranty within the designated period, typically 30 days unless otherwise stated by the manufacturer, to ensure coverage.

The Living Outlet does not assume responsibility for warranty submissions or approvals, and all warranty claims, repairs, or replacements are subject to the policies and processes set by the manufacturer. While we strive to provide accurate information regarding warranties, The Living Outlet makes no guarantees, expressed or implied, regarding the coverage, performance, or duration of any manufacturer warranty. If you have any questions about the warranty of a specific product, please reach out to us at info@thelivingoutlet.com or call 1-800-212-8846 for assistance.

Reporting Transit Damage

If you receive a product that has been damaged during transit, you must report the damages within 24 hours of receipt to info@thelivingoutlet.com or call 1-800-212-8846 To process your claim, we require clear, high-quality photos of the damage, a detailed written description of the issue, and the original packaging for verification. Any damage claims made after 24 hours will not be accepted, and The Living Outlet will not be liable for damages reported outside this timeframe. All claims are assessed on a case-by-case basis and must comply with the guidelines set by the manufacturer and/or shipping provider. Damage due to installation errors, misuse, or improper handling is not covered.

Customer Responsibility

Once your product has been delivered, you assume full responsibility for its installation, handling, and use. The Living Outlet is not liable for damages, injuries, or losses resulting from improper installation, handling, or misuse of any product. Additionally, we do not cover any costs incurred due to incorrect installation, including labor, repairs, or professional service fees. If you choose to hire an installer, we strongly recommend using a licensed, insured, and reputable professional to ensure compliance with local codes and safety standards.

Description Accuracy

The Living Outlet does not guarantee that all product details are error-free or up to date. Product packaging, owner’s manuals, installation guides, and operating instructions may contain additional details not listed here. The information provided is for general reference only. Please make sure to read all included manuals and documentation carefully before installation or use. Variations in color, size, or design may occur due to manufacturer updates, natural material differences, or digital display settings.

Liability

To the fullest extent permitted by law, The Living Outlet is not responsible for any indirect, incidental, consequential, or special damages, including but not limited to lost profits, loss of use, or personal/property damages resulting from the use or misuse of any product sold. We are also not responsible for damages due to installation errors, delays in delivery, or product defects caused by the manufacturer. In any situation, our total liability is limited to the purchase price of the product in question.

Indemnification

By purchasing from The Living Outlet, you agree to indemnify, defend, and hold harmless our company, owners, employees, agents, and affiliates from any claims, losses, liabilities, damages, or expenses (including legal fees) that arise from the use, misuse, or installation of our products. This also includes any violations of local codes and regulations or claims made by third parties, such as installers or contractors.

General Disclaimer

We sell our products in good faith and provide them "as is," with no additional guarantees beyond those offered by the manufacturer. We do not make any implied warranties regarding product performance, merchantability, or fitness for a particular purpose. It is the customer’s responsibility to ensure that any product purchased meets their needs, complies with local codes, and is suitable for the intended application.

Voided Warranty

Manufacturer warranties may be voided under specific circumstances, including but not limited to improper installation by an unlicensed professional, unauthorized modifications, misuse, neglect, exposure to environmental damage, or unapproved repairs. To maintain warranty coverage, it is crucial to follow the manufacturer’s installation and maintenance guidelines. If you have questions about specific warranty terms, contact us at info@thelivingoutlet.com or call 1-800-212-8846

Policy Changes

The Living Outlet reserves the right to modify or update these terms at any time. Changes may affect warranty policies, return policies, shipping terms, and price match guarantees. Any updates will take effect immediately upon posting to our website. It is your responsibility to review our latest terms periodically, as continued use of our website or purchase of our products constitutes acceptance of these terms.

Agreement

By making a purchase from The Living Outlet, you acknowledge and agree to the policies outlined above. If you have any concerns or require further clarification, please reach out to us at info@thelivingoutlet.com or call 1-800-212-8846 for assistance.

Price Match

We are committed to providing the best prices online. If you find a lower price on another site, let us know, and we’ll beat it. We want you to be confident that you’re getting the best deal possible on the product you’re ordering.

Our 100% Price Match Guarantee includes these conditions:

Promotions like rebates and "buy one, get one free" are not eligible.

The competing site cannot be a discount or auction site (e.g., eBay or overstock etc.).

The competitor must be an authorized retailer of the item.

The price match includes item price, sales tax, and shipping costs.

Price matches don’t apply to exchange orders or replacements.

Please note: Some exclusions may apply.

Have Questions?

If you have questions, please reach out:

Email: info@thelivingoutlet.com
Phone:1-800-212-8846
Live Chat: Available On Bottom Right corner
Business Hours: Mon-Fri 9:00AM to 6:00PM EST

Shopping with The Living Outlet

By making a purchase on The Living Outlet you acknowledge and agree to the following terms and conditions. Failure to comply with these policies may result in order cancellations, restocking fees, or legal action where applicable.

Damaged or Defective Items

All damages or defects must be reported to info@thelivingoutlet.com or 1-800-212-8846 within 24 hours of delivery. If you fail to report an issue within this timeframe, you will not be eligible for a refund or replacement. It is your responsibility to inspect the product immediately upon arrival and provide photographic evidence when filing a claim. Claims submitted after the deadline will not be accepted under any circumstances.

Returns & Exchanges

All return shipping costs are the sole responsibility of the customer. Returned items must be unused and unopened to qualify for a refund. If the supplier enforces a restocking fee, it will be deducted from your refund, and the percentage will vary depending on the product. Once an order has been shipped, it cannot be canceled. If you refuse delivery or return an item without prior authorization, you will forfeit any refund eligibility, and any incurred shipping costs will not be reimbursed.

Shipping & Delivery

All shipping timeframes provided are estimates, not guarantees. The Living Outlet is not responsible for shipping delays due to carrier issues, weather conditions, or supply chain disruptions. Once your order has left our facility, you are fully responsible for any shipping costs, including redelivery fees in case of an incorrect address or missed delivery. If you need a precise shipping timeframe, contact us before placing your order.

Chargebacks & Fraud Prevention

Chargebacks initiated due to factors outside of The Living Outlet’s control, such as shipping delays, will be classified as fraudulent activity. Any fraudulent chargebacks will be contested to the fullest extent of the law. Filing an illegitimate chargeback is considered theft, and we will take legal action against those who attempt to defraud our business. If you have an issue with your order, you must contact info@thelivingoutlet.com or 1-800-212-8846 before attempting a chargeback. Failure to do so will result in permanent account suspension, and we will report fraudulent disputes to the relevant financial authorities.

Product Installation

Professional installation is mandatory for products that require assembly. The Living Outlet does not offer installation assistance, guidance, or reimbursement for installation costs. We strongly recommend hiring a licensed professional for proper setup. If you require recommendations, contact nationalservicecorp@gmail.com. Once the product has arrived in good condition, installation and assembly become solely the customer's responsibility. We will not issue refunds or accept returns due to installation-related issues.

Fraud Protection

To prevent fraudulent transactions and chargebacks, The Living Outlet partners with ClearSale, a trusted fraud prevention service. All orders must pass ClearSale’s verification process, which takes up to 24 hours. If an order is flagged for fraud, it will be canceled immediately, and the account may be permanently restricted. Any attempts to bypass fraud prevention measures will be reported to legal authorities.

***By making a purchase from The Living Outlet, you acknowledge and agree to the policies outlined above. Any violations of our shopping policy will result in immediate action, including legal consequences where applicable. For further inquiries, contact info@thelivingoutlet.com or 1-800-212-8846