Empire 28" Franklin Clean-Face Direct Vent Gas Fireplace Insert with Log Set and Blower DVC26IN31P

Order Processing

Orders process in 1–2 business days. Orders placed by 5:00 PM ET are processed the same business day; orders placed after will process the next business day.

Transit & Delivery

Typical transit time is 5–7 business days after processing (total estimated delivery 6–9 business days, depending on the customer’s location). Standard delivery is curbside. We currently ship to the 48 contiguous U.S. (no AK/HI, U.S. territories, or P.O. Boxes).

Tracking

A tracking email is sent once your order ships. Tracking details may take 24–48 hours to appear after the carrier picks up your package.

Returns

We offer 30-day returns with free return shipping (prepaid label) and a 15% restocking fee (all brands). Items must be new, unused, and in original packaging. Visible or concealed shipping damage must be reported within 24 hours of delivery. See our Returns & Refunds Policy for full details.

More info: Shipping Policy · Returns & Refunds Policy

Questions?

Email: info@thelivingoutlet.com
Phone: 800-212-8846
Business Hours: Monday–Friday, 9:00 AM–9:00 PM EST

Manufacturer Warranty Coverage & Registration

At The Living Outlet, most of the products in our catalog come with manufacturer warranties. The terms, coverage, and duration of these warranties vary by brand and product. It is the customer's responsibility to register the product warranty within the designated period, typically 30 days unless otherwise stated by the manufacturer, to ensure coverage.

The Living Outlet does not assume responsibility for warranty submissions or approvals, and all warranty claims, repairs, or replacements are subject to the policies and processes set by the manufacturer. While we strive to provide accurate information regarding warranties, The Living Outlet makes no guarantees, expressed or implied, regarding the coverage, performance, or duration of any manufacturer warranty. If you have any questions about the warranty of a specific product, please reach out to us at info@thelivingoutlet.com or call 800-212-8846 for assistance.

Reporting Transit Damage

If you receive a product that has been damaged during transit, you must report the damages within 24 hours of receipt to info@thelivingoutlet.com or call 800-212-8846 To process your claim, we require clear, high-quality photos of the damage, a detailed written description of the issue, and the original packaging for verification. Any damage claims made after 24 hours will not be accepted, and The Living Outlet will not be liable for damages reported outside this timeframe. All claims are assessed on a case-by-case basis and must comply with the guidelines set by the manufacturer and/or shipping provider. Damage due to installation errors, misuse, or improper handling is not covered.

Customer Responsibility

Once your product has been delivered, you assume full responsibility for its installation, handling, and use. The Living Outlet is not liable for damages, injuries, or losses resulting from improper installation, handling, or misuse of any product. Additionally, we do not cover any costs incurred due to incorrect installation, including labor, repairs, or professional service fees. If you choose to hire an installer, we strongly recommend using a licensed, insured, and reputable professional to ensure compliance with local codes and safety standards.

Description Accuracy

The Living Outlet does not guarantee that all product details are error-free or up to date. Product packaging, owner’s manuals, installation guides, and operating instructions may contain additional details not listed here. The information provided is for general reference only. Please make sure to read all included manuals and documentation carefully before installation or use. Variations in color, size, or design may occur due to manufacturer updates, natural material differences, or digital display settings.

Liability

To the fullest extent permitted by law, The Living Outlet is not responsible for any indirect, incidental, consequential, or special damages, including but not limited to lost profits, loss of use, or personal/property damages resulting from the use or misuse of any product sold. We are also not responsible for damages due to installation errors, delays in delivery, or product defects caused by the manufacturer. In any situation, our total liability is limited to the purchase price of the product in question.

Indemnification

By purchasing from The Living Outlet, you agree to indemnify, defend, and hold harmless our company, owners, employees, agents, and affiliates from any claims, losses, liabilities, damages, or expenses (including legal fees) that arise from the use, misuse, or installation of our products. This also includes any violations of local codes and regulations or claims made by third parties, such as installers or contractors.

General Disclaimer

We sell our products in good faith and provide them "as is," with no additional guarantees beyond those offered by the manufacturer. We do not make any implied warranties regarding product performance, merchantability, or fitness for a particular purpose. It is the customer’s responsibility to ensure that any product purchased meets their needs, complies with local codes, and is suitable for the intended application.

Voided Warranty

Manufacturer warranties may be voided under specific circumstances, including but not limited to improper installation by an unlicensed professional, unauthorized modifications, misuse, neglect, exposure to environmental damage, or unapproved repairs. To maintain warranty coverage, it is crucial to follow the manufacturer’s installation and maintenance guidelines. If you have questions about specific warranty terms, contact us at info@thelivingoutlet.com or call 800-212-8846

Policy Changes

The Living Outlet reserves the right to modify or update these terms at any time. Changes may affect warranty policies, return policies, shipping terms, and price match policy. Any updates will take effect immediately upon posting to our website. It is your responsibility to review our latest terms periodically, as continued use of our website or purchase of our products constitutes acceptance of these terms.

Agreement

By making a purchase from The Living Outlet, you acknowledge and agree to the policies outlined above. If you have any concerns or require further clarification, please reach out to us at info@thelivingoutlet.com or call 800-212-8846 for assistance.

Price Match

We are committed to providing the best prices online. If you find a lower price on another site, let us know, and we’ll match it. We want you to be confident that you’re getting the best deal possible on the product you’re ordering.

Our Price Match includes these conditions:

Promotions like rebates and "buy one, get one free" are not eligible.

The competing site cannot be a discount or auction site (e.g., eBay or overstock etc.).

The competitor must be an authorized retailer of the item.

The price match includes item price, sales tax, and shipping costs.

Price matches don’t apply to exchange orders or replacements.

Please note: We review qualifying requests. Some exclusions may apply.

Have Questions?

If you have questions, please reach out:

Email: info@thelivingoutlet.com
Phone: 800-212-8846
Live Chat: Available Bottom-Right of your screen
Business Hours: Monday–Friday 9:00 AM–9:00 PM EST